1. Return Policy Overview
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a comprehensive return policy to ensure your peace of mind.
Quick Summary: You have 30 days from the date of delivery to return most items. Items must be in original condition with all packaging and tags intact.
2. Return Eligibility
To be eligible for a return, your item must meet the following criteria:
Items That Can Be Returned:
- Physical products in original, unused condition
- Items with original packaging and tags
- Products returned within 30 days of delivery
- Items that are not damaged due to misuse
Items That Cannot Be Returned:
- Digital products and downloads
- Personalized or custom-made items
- Items damaged due to misuse or normal wear
- Perishable goods or items with expiration dates
- Intimate or sanitary goods
3. How to Return Items
To initiate a return, please follow these simple steps:
Return Process:
- Contact our customer service team within 30 days of delivery
- Provide your order number and reason for return
- Wait for return authorization and shipping instructions
- Package the item securely in original packaging
- Ship the item using the provided return label
4. Refund Policy
We process refunds promptly once we receive and inspect your returned item. All refunds are processed through the same payment method used for the original purchase.
Refund Timeline:
- Razorpay Payments: 5-7 business days after processing
- Credit/Debit Cards: 5-10 business days depending on your bank
- Net Banking: 3-5 business days
- UPI: Instant to 2 business days
5. Refund Amount
The refund amount depends on the condition of the returned item and the reason for return:
Full Refund Conditions:
- Item received damaged or defective
- Wrong item sent by mistake
- Item significantly different from description
- Item returned in original condition within 30 days
Partial Refund Conditions:
- Item shows signs of use beyond inspection
- Original packaging is damaged or missing
- Item returned after 10 days but within 15 days
6. Shipping Costs
Shipping costs for returns depend on the reason for the return:
- Our Error: We cover all return shipping costs
- Change of Mind: Customer covers return shipping costs
- Defective Items: We provide prepaid return labels
- Exchange Requests: We cover shipping for exchanges
7. Exchanges
We offer exchanges for items of the same value. If you need a different size, color, or model, we'll facilitate an exchange when possible.
Exchange Process:
- Contact us within 10 days of delivery
- Specify the item you want to exchange for
- Return the original item in perfect condition
- We'll ship the replacement once we receive your return
8. Digital Products & Services
Digital products and services have different refund policies due to their nature:
- Consultation services: Refund available if cancelled 24 hours before scheduled time
- Digital reports: No refunds after delivery unless content is significantly different from description
- Online courses: 7-day money-back guarantee if less than 20% content accessed
- Software/Tools: 14-day refund period for technical issues
9. Damaged or Defective Items
If you receive a damaged or defective item, we'll make it right immediately:
- Contact us within 48 hours of delivery
- Provide photos of the damaged item
- We'll arrange immediate replacement or full refund
- No need to return damaged items in most cases
10. Late or Missing Refunds
If you haven't received your refund within the expected timeframe:
- Check your bank account and credit card statements
- Contact your bank - processing times vary
- Contact Razorpay customer support if paid through their platform
- If still no refund, contact us with your transaction details
11. International Returns
For international customers, additional terms apply:
- Customer responsible for return shipping costs
- Items must clear customs for refund processing
- Refunds processed in original currency
- Additional processing time may apply